Service Care Solutions are looking for a Communications Operator to work within the North Wales Police on a 10-month contract.
Location: St Asaph
Job role/responsibilities:
To provide a professional, effective, and efficient customer service within North Wales Police with the aim of getting it right first time.
- To receive and resolve public enquiries in accordance with force policy.
- To give advice and take appropriate action, being accountable for getting it right first time and managing caller's expectations regarding the service that can be provided.
- To interrogate and analyse a broad range of information systems in order to assess risk and gather relevant supporting data to provide the best and safest resolution to the caller's enquiry/request.
- To record relevant information clearly and accurately into an extensive range of computer systems for a variety of intended audiences including other police departments and external agencies.
- To liaise with external agencies as appropriate.
- To be responsible when appropriate for the closure of incidents.
- To distribute messages as appropriate via the force system such as e-mail, telephone fax and intranet.
- To direct the nearest "police unit" to an incident/emergency once the location has been identified, by way of 'intelligent deployment' by considering and deciding upon the most appropriate resources to commit to it, based on their role, skills, and equipment.
- To be fully accountable for all deployment decisions, which will include the forward planning and management of resource options, thereby maximising the most efficient use of available resources to respond to Priority 0 and Priority 1 events.
- To inform and direct other relevant emergency services to incidents e.g. fire, ambulance, RAF Mountain Rescue etc.
Knowledge/Experience required:
- Ability to type/word process 25 - 30wpm.
- Good communication skills together with the ability to work well in a team environment or on their own initiative.
- The use of information technology to an intermediate level together with windows systems and/or relevant experience.
- Ability to evidence problem solving skills.
- Ability to remain calm in stressful situations.
- Good geographical knowledge of North Wales.
Qualifications:
- NVQ level 3 or equivalent qualification, in Communication/Business/Customer related field, or an equivalent amount of proven relevant experience.
- Welsh Speaking (Level 4/5).
If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: or tel: . Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.