**Primary Details
Time Type: Full time Worker Type: Employee
Onsite Support Engineer
London
Permanent
The Opportunity
QBE Europe is currently recruiting for a Level 2 Onsite Support Engineer to join a dynamic IT team at QBE as an Onsite Support Engineer in our London office. We are seeking a motivated Level 2 IT support professional to deliver expert technical assistance at our London headquarters and to our remote workforce. Your responsibilities will include delivering hands-on technical support, diagnosing and resolving hardware and software issues promptly and effectively.
Your New Role
- Handling a variety of incidents and requests, ensuring prompt responses for timely resolution and service delivery.
- Provide technical assistance and troubleshooting for hardware, software, and network issues, and manage the setup, maintenance, and upgrading of computer systems.
- Provide IT support for projects such as technical rollouts, office moves, and upgrades.
- Maintaining accurate records by documenting support issues and their resolutions.
- Sharing customer feedback with managers and other IT team members.
- Technical ability to support 1st line engineers.
About You
- Experience within IT, and proven troubleshooting expertise, whilst using Dell, Microsoft Surface, and Apple hardware.
- Good understanding of the Microsoft O365 Suite.
- Ability to build strong relationships and collaborate effectively within a team.
- Demonstrate drive and adeptness in self-management, with a strong ability to prioritise tasks effectively.
- ITIL Foundation certification is desirable.
- Familiarity with IT ticketing systems, preferably ServiceNow.
- Working knowledge of Active Directory, SCCM and Microsoft Intune
Why QBE? At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.
At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/).
#LI-Hybrid
Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include;
5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada
Employer of the Year 2022 Winner – Insurance Insider
British Claims Awards 2022 Winner - InsurTech Award
Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year
Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response
Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year
We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.
We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.
ESG & Sustainability
At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative, sustainable and impactful solutions. For further information regarding QBE's sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good', please visit our Sustainability homepage and read our latest Sustainability Report (Link).