Are you seeking your next rewarding Customer Service role?
Do you want to join a passionate and growing company?
We are excited to be partnering with a leading healthcare provider, known for delivering exceptional in-home services, in their search for a Customer Service Advisor to join their team.
This is an excellent opportunity to work for an organisation that is dedicated to enhancing the quality of life for its clients through life-changing healthcare services.
DAY TO DAY:
- Delivering outstanding customer service as the first point of contact for all enquiries
- Triaging customer issues over the phone and recommending appropriate solutions
- Scheduling and confirming appointments to support field-based clinical teams
- Gathering customer feedback and offering further support if needed
- Assisting clinical teams with any queries to ensure smooth service delivery
- Contributing to the achievement of service targets and the growth of the business
- Identifying opportunities to schedule new appointments through customer interactions
- Suggesting improvements to enhance the customer experience
WE WOULD LOVE TO SEE:
- Strong verbal and written communication skills, with a customer-focused approach
- Proven ability to deliver high-quality customer service
- Ability to multi-task and work across multiple systems
- A problem-solving mindset with a drive to see tasks through to completion
- Positive and adaptable attitude, with a willingness to embrace change
- Attention to detail and professional demeanor at all times
- Experience in using CRM or similar systems, with proficiency in Microsoft applications
- Previous experience in a customer service role is desirable
- A background in healthcare is a plus but not essential
AND FOR YOU:
- Ongoing contract with competitive hourly pay
- Full-time hours with a supportive team
- Opportunity to make a meaningful impact in people's lives
- Comprehensive training and development
- Parking on-site available
Apply today to be considered for this fantastic opportunity!