Job Title: Careline Advisor - Swedish Speaker
Salary: £27,500
Location: London, (E14)
Hours: 40 hours per week
Operational hours: Monday to Friday 8am till 10pm - Saturday 8am till 10pm
As a Careline Advisor, you will be responsible for delivering excellent customer care and support to Nordic consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of products, and will handle queries and consumer complaints about these products and their consumption.
The role requires you to be a fluent Swedish speaker to have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. you will also be required to have strong English second language capabilities.
Skill Required? Fluent Swedish speaker
? Ability to communicate effectively and empathically with a wide range of consumers and members of the public
? Excellent written and verbal skills in both Finnish and English
? Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through
personalised solutions.
? Customer care experience, preferably within the food industry sector
? strong interest in food and foods for special medical purposes
? IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM Knowledge such as Salesforce will be aplus
? Flexible to work shifts
? Self-motivated and a team player
? To have fun at work!
If this role sounds a perfect match for you please apply!