Automotive Repair Quality Specialist
Location: Volkswagen Group's National Learning Centre, Wymbush
Salary: Competitive, DOE + Benefits!
Contract: Permanent, Full time
Benefits: 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistant programme
We are DEKRA Automotive, we have a unique and challenging opportunity for an Automotive Repair Quality Specialist to join our global business employing over 46,800 employees in more than 60 countries on all five continents!
In the UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries.
We are now recruiting for a Repair Quality Specialist to support Volkswagen Group's Technical Support Team, managing contact from the Authorised Repairer Workshops in high volume areas by providing a support function to either review or resolve cases.
We are particularly interested in speaking with candidates who have experience within service department backgrounds whether this has been as an apprentice, a service technician or anything in between!
It would be great if you had experience working with VW, SEAT, SKODA, Audi vehicles or similar.
You will support with both the assessment of inbound cases and Case resolution within the Technical Support Team.
As our Automotive Repair Quality Specialist, you will:
- Provide expert guidance and remote support to assist the retailer network with the identification of technical product issues and adherence to process.
- Work closely with the Retailers' technicians and the manufacturers' existing technical support team via specified communication channels.
- With your practical workshop experience, you will not only support the retailers, you will also assist in the development of solutions to reduce the volume and improve the quality of inbound contact.
In order to be successful in this role you must have:
- Proven success in diagnosis on a range of vehicle systems.
- Experience in all aspects of vehicle repairs.
- Accredited Service Technician (or higher) is an advantage.
- Experience of Volkswagen Group Aftersales and Diagnostic Systems ELSA & ODIS is an advantage but not essential as training will be provided.
- Confident in technical concern resolution and warranty procedures.
- Good verbal and written communication skills with high attention to detail
- Good Computer skills familiarity with the Microsoft Office Suite of applications
- A process driven individual that can both adhere to and simplify complexity.
- Ability to work on own initiative with attention to detail with flexible and proactive personality.
- Personal qualities of integrity, credibility with high-level of organizational and time management skills
- Experience with a high-performing, collaborative, constructive peer group is a positive.
- Good customer focus.
If you feel you have the necessary skills and experience to be successful in this role click on "APPLY" today, forwarding an up to date copy of your CV for consideration in the first instance.
No agencies please.