We are currently recruiting a House Manager at a retirement residence based in Ramsgate. The concierge is the first point of contact for all residents, visitors, and contractors.
The ideal candidate will be polite and professional in manner and appearance, available to assist residents, visitors and contractors with any enquiries they may have in a positive, solution-oriented way. Exceptional customer service skills with excellent attention to detail with an uncompromising outlook to maintaining the highest standards is a must. Enthusiastic, proactive, and positive personality with strong communication skills, both written and verbal, confidently able to communicate and interact effectively with residents and visitors.
We will require 2 years' minimum of concierge experience at a residential establishment.
Main duties and responsibilities:
- To act as main point of contact greeting all residents, visitors, contractors in a courteous and professional manner always.
- To act as the first point of call of all incoming telephone, intercom, email, and face-to-face enquiries, responding to queries efficiently and positively.
- To receive and log parcels and packages on behalf of residents.
- To manage parcels, packages, keys.
- To assist with arranging apartment access for contractors.
- To perform end of shift parcel and key audits, resolving any discrepancies.
- To perform any required testing, e.g. weekly fire alarm, lift alarm and other regulatory tests and inspections, reporting any issues and log/file records for inspection purposes;
- To be familiar with the site fire activation and evacuation procedures and evacuation points.
- To perform site inspections and patrols reporting any issues found and taking a proactive and solution orientated approach to temporarily fixing any of issues that may pose a health and safety risk to residents and others.
Hours: Monday to Friday - 4hrs per day
Salary: £17,016 pa, £16.36ph
Location: Ramsgate
If this position is of interest to you, please send your CV across.
Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.