Customer Service Administrator
- Job Type: Full-time
- Location: SE16
- Salary: £30,000 - £33,000
We are currently seeking a dedicated Customer Service Administrator to join our clients team. The successful candidate will play a key role in managing and overseeing the scheduling of electrical inspections, installations, and maintenance works across residential properties. As the primary point of contact for residents, you will ensure that all appointments are efficiently arranged and any queries are promptly addressed.
Day to day of the role:
- Send out letters to residents requesting electrical renewals and conduct follow-up phone calls to book these renewals.
- Manage email correspondence and maintain the inbox.
- Provide comprehensive administrative support to project teams, including document preparation and data entry.
- Answer phone calls from tenants, liaising with them to confirm bookings and resolve any concerns.
- Serve as the primary contact for residents, handling scheduling queries and delivering a high level of customer service.
- Collaborate closely with the project management team, electricians, and other contractors to ensure the electrical programme is delivered on time and efficiently.
- Accurately input and update appointment and project data in company databases and project management systems.
- Facilitate the arrangement and renewal of Electrical Installation Condition Report (EICR) certificates.
Required Skills & Qualifications:
- Strong organisational and time-management skills.
- Previous experience in a scheduling or coordination role, preferably in a construction, social housing, or electrical services context.
- Excellent communication and interpersonal abilities.
- Proficiency in multitasking and prioritising tasks.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Benefits:
- 21 days annual leave plus public holidays.
- Opportunities for professional development and training.
This full-time role is office-based with working hours from Monday to Friday, 8am – 4pm. If you are a proactive individual with a passion for customer service and a knack for coordination, we would love to hear from you.