For more than 100 years, New Balance has worked to move the world around us. Because we believe in one simple truth: we were born to move. Our products are the perfect blend of function and fashion, giving you the performance technology, you need and the style you want. Our associates around the world bring these goals to life with their high-level skills and creativity.
Account Manager Job Responsibilities:
- Actively and consistently leads ways to simplify and enhance the client experience.
- Responsible for ensuring all quotes and orders input onto our sales order system, taking ownership, and ensuring the clients order is managed right the way through to completion.
- Maintains all sales databases necessary to report sales activity and customer information.
- Works closely with Account executives and other stakeholders within the business to ensure all clients are responded to quickly and efficiently.
- Communicating with clients to understand their needs and to gather product or service feedback
- Manages relationships with Account Executives and stakeholders positively.
- Can manage projects from infancy right the way through to completion.
- Takes a proactive approach to your development.
- Develop and support the Account Executives to ensure they are maximising their potential.
- Actively look for ways to enhance the relationship and revenue with your clients.
- Consistently evaluate opportunities to enhance sales, customer satisfaction and retention.
- Can work accurately and conscientiously ensuring a consistently high level of performance all the time.
- Ensure company processes and procedures are adhered to.
- Follow company procedures within internal management system consisting of CRM, sales orders, purchasing and stock management.
- Support Account Executives manage their own clients, ensuring an excellent level of service is maintained.
- Produce Monthly/Quarterly reports and trend analysis on the accounts you deal with.
- Manage your time effectively and efficiently.
Account Manager Qualifications/Skills:
- Verbal, written, and interpersonal communication skills.
- Ability to multitask and work efficiently and effectively to meet required deadlines.
- Ability to learn quickly and apply that knowledge.
- A desire to work within a team, whilst having the ability to excel individually.
- Proficient with Excel, PowerPoint.
- Proven account management and organisational skills with the ability to meet deadlines and targets
- A passion for delivering outstanding work and an unquestionable drive for quality
- Excellent relationship-building and communication skills
- A strong command/understanding of time management and commercial awareness
- The ability to think on your feet, generate original ideas and pitch them to clients
- A proven track record of managing high profile work
Benefits
- £25k - £28k salary depending on experience
- 23 days holiday plus bank holidays and shut down at Christmas
- Discount on New Balance products
- Healthcare
- Free parking