JG317: Customer Support Co-ordinator
Location: Glasgow
Salary: £23,486
Overview:
First Military Recruitment are currently seeking a Customer Support Co-ordinator on behalf of one of our clients.
The successful candidate will be required to act in a customer support co-ordination role providing a single point of contact to both internal and external customers.
Our client encourages applications from ex-military personnel however all candidates will be given due consideration.
Duties and Responsibilities:
- Provide a single point of contact for all customers.
- Administrate data entry and system updates on internal and client systems.
- Deliver high quality support to customers in their critical periods, working to minimise down time in their business.
- End to end ownership of service tickets (reactive calls & T&M's) through to resolution and be accountable for customer support levels delivered.
- Oversee correct escalation of customer concerns.
- Increase the speed of resolution time for all enquires and service tickets.
- Aid customer retention.
- Liaising with FM teams as to any maintenance issues where these arise.
- Manage and report critical alarms from various systems.
Skills and Qualifications:
- Experience of managing customer relationships.
- Ticket management from a service background.
- Excellent communicator.
- Background in working with systems.
- A good standard of formal education.
- Excellent Customer Service skills with a strong customer focus.
- Willingness to be flexible & get involved in all areas.
- Self-motivated & self-disciplined.
- Excellent interpersonal skills, willingness to co-operate & work effectively as a member of a team & interact with other departments.
- Adaptable to change.
- Able to communicate fluently both orally & in writing.
- Eager to learn, dynamic, motivated, flexible & service-minded a team player who is capable of working independently or as part of a team.
- Good Knowledge of Microsoft Office.
- Complies with Health & Safety requirements.
- The ability to take ownership of issues & work to tight timescales.
Location: Glasgow
Salary: £23,486