Summary
We are recruiting a full time Operations Team Lead for our IT Digital team as a Fixed-Term Contract.
In IT Digital we deliver and support the National Trust Website, Online Shop, Holidays and Ticketing solutions. We work in a Dev Ops environment with a mature CI CD release pipeline.
This role is to lead the operational team in IT Digital to ensure our systems are well maintained, secured and resilient. Both Web Operations Engineers and System Administrators work within this team.
This is a fixed term contract aligned to the return of our colleague on maternity leave and is expected to run until April 2025.
What it's like to work here
We're bigger than you think, we're more complicated than we appear and we're larger scale than you'd imagine. 14,000 colleagues work with the National Trust across 500+ places.
We have passionate people in all our teams, and we have so much more we want to achieve.
We're for ever, for everyone and we really mean that.
Your contractual location will be our head office in Swindon and there will be an expectation for you to attend the office at least monthly. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview.
What you'll be doing
Reporting into the Head of IT Digital you will assume line management of IT Digital Operations team (8 direct reports) consisting of Web Operations Engineers and System Administrators.
You'll manage resource scheduling of the team and prioritise workloads as well as supporting the team when outlining solutions.
The role will involve input into IT Digital Operational strategy and deputise for the Head of IT Digital when applicable.
Ensuring all systems are maintained, secure and resilient in line with internal and external standards.
You'll represent IT Digital with regards to wider discussions in IT about security, release management and operational procedures.
You will be a Technical Product Owner for all systems in Scope of IT Digital. Represent IT Digital at the NT Change Authority Board.
And will provide Incident and Problem Management support to the organisation.
Who we're looking for
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to show a full picture of what is possible in this role.?
We'd love to hear from you if you have:
- A proven track record of managing an operational team with a background in IT operational support, and the ability to build your knowledge accurately and at pace.
- A background of working with third party support partners to manage environments, working with Supplier Management to set up support contracts and implementing new tools; including Statement of work and Contract reviews.
- Experience of implementing security initiatives e.g. firewalls, upgrades, monitoring & alerting etc.
A working understanding of:
- ITIL - Change management/Incident management
- System administration, infrastructure management/AWS/Kubernetes
- CI CD pipeline management/continuous delivery/Dev ops
- Agile Methodologies
- CIST
The package
The National Trust has the motto ‘For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.