Role: Senior Account Manager - Alfreton
Salary: up to £40k per annum
Hours: Monday to Friday 9am- 17:30pm
Benefits:
- 25 days holidays + bank holidays
- Pension scheme 3% employer/ 5% employee
- Cycle to work scheme
- Season ticket loan
- Employee Assistance Programme
- Eye care
- Life Insurance
- Charity days
- Company away day
- Enhanced maternity and paternity pay
- Social events
- Electrical vehicle scheme
Position Overview:
Elevation Recruitment are exclusively collaborating with a full service marketing agency.
The Senior Account Manager is responsible, and accountable, for the effective and efficient day-to-day management of the client's business and is a critical team member in owning and building relationships with the clients. The Senior Client Manager has direct responsibility for managing the day-to-day requirements of the account team through the business and back to the client.
The role is about continuously seeking out new opportunities to grow the business through innovation, increasing 'share of wallet' ensuring opportunities for all Once Upon a Time's services are maximised while keeping a tight control on budgeting and forecasting.
It combines organisational discipline, intuition, and assertiveness with outstanding people skills. There is a need to possess operational excellence, exceptional customer management skills and strong negotiation abilities. Experience of crisis management, process and project management skills and reporting are a must.
Responsibilities:
Client management & knowledge
- Fully integrated Production knowledge, being able to impart experience onto client and account team
- Build a robust, mutually-beneficial and respectful business relationship with the client at all levels of their business
- Respond to client requests in a professional, consultative manner that is responsive, flexible, commercial and of the highest standards
- Deliver to client what has been promised, when it has been promised, whilst monitoring and measuring client satisfaction
- To produce reports as required and proactively manage client expectations across all aspects of a campaign and its development
- Lead client briefs; participate in client brainstorms and other external meetings
- Ensure that you respond to all client requests for costs accurately_,_ efficiently, and in a timely manner. Ensure that we are delivering the required margins on the account
- Be self-motivated and keep abreast of market/ industry trends to ensure you have the knowledge & skills to perform your role effectively
- Prepare contact reports for any briefs/projects/client meetings and/or calls to ensure written account of communications at all times
- Provide written record to the client of ANY verbal communications to ensure a record is kept
People Management
- Build respectful, trusted and friendly relations within internal departments, as well as key external partners
- Liaise collaboratively with internal teams (managed services, project management, creative services, the studio, production, finance, and senior management) in order to drive effective dissemination of information, briefs and campaign/ promotion needs throughout the business
- Work closely with the client and colleagues to ensure that any problems or issues are resolved promptly, providing reassurance by implementing sustainable preventative actions
Creative Development
- Ensure the quality of briefs into the creative department is robust, accurate, well thought-through, insightful and inspiring
- Manage the client feedback process fairly, intelligently and diplomatically while ensuring daily team huddles take place to review and prioritise workload & any immediate actions
- Consistently seek out new innovations and market leading technologies that can be presented to the client and drive additional revenue for Bezier
Process Management (Timelines, Meetings, Finances, Admin, etc)
- Identify best 'working practice' and ensure it is implemented with the account teams. Work with colleagues to constantly review business wide processes to deliver cost-effective methods of working
- Implement process improvement initiatives that aid the operational delivery of projects for clients
- Ensure client approval on all campaign budgets. Always secure purchase order from them BEFORE any costs are incurred
- Ensure the team undertake timely and accurate invoicing and cash management
- At any time, have a holistic view of all campaigns and jobs in the system for your client
Professional Development
- Act as sales team representative in the absence of the CD for all departmental meetings that may arise to ensure that all KPI's set, are met
- Maintain a positive, professional, can-do attitude at all times while developing & maintaining a working environment where respect, enthusiasm, commitment & involvement are recognised & rewarded, and opposing factors isolated
Account Development
- Responsible for seeking out new opportunities to drive revenue and increase turnover and profit on the account
- Provide written reports & info on ad hoc basis as required by the CD
Producing engaging content for our Installers - business updates, customer polls, educational articles
- SEO Copywriting for the website, blogs and case studies when required
- Manage the printed advertising schedule and delivery
- Manage the delivery and communication of the Installer, Installation and Showroom of the Month initiatives