Service Manager
Location: Liverpool
Salary: £35,344 - £39,385 per annum
Do you have ability to lead a team in a unique environment?
We are looking for a proven manager that can demonstrate the required skills to lead our therapeutic delivery in Liverpool.
You will be working for an organisation whose work reverberates through families and communities
We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often-interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.
In Liverpool the Forward Trust deliver the SHARP day rehab programme. We also run the Brink which offers an opportunity for individuals with addiction problems a discrete way of seeking help. At the Brink we offer the Brink of Change programme, AD-PASS counselling and the M-PACT programme.
What you will be doing
You will be responsible for the operational management of the SHARP programme and all the commissioned and funded therapeutic services that operate from the Brink building. You will be reporting on the successes of the service and developing plans to drive the service forward.
You will be
- Contribute to solving strategic challenges to continually develop the service and to meet Forward Trust's business plan
- Line managing Team Leaders and Lead Practitioners within your Service.
- Developing and advancing relationships with all stakeholders and partners
- Producing performance reports for commissioners and attending contract meetings.
- You will be responsible for ensuring data accurately reflects output and is submitted within set deadlines which includes ensuring services are audit compliant.
This role is based across SHARP and the Brink which are a 10-minute walk apart.
What we are looking for
- A commitment to the aims, ethos and objectives of The Forward Trust, including commitment to 12 step interventions and treatment approaches
- A thorough understanding of the requirements of providing drug and alcohol services in the community, including psychosocial interventions and community provision
- A proven track record of managing and developing teams and implementing service improvements
- Demonstrable in the successful and effective management of people and performance, with evidence-based, tangible outcomes.
- Demonstrable ability to effectively lead and motivate teams, including through change processes.
- Be adept at reporting complex data and collating reports for the stakeholders and the Senior Management Team.
- Experience of collaborating with other services and aligning those services to achieve the common goal.
- Demonstrable ability to effectively lead and motivate teams, including through change processes.
- Experience of supervising staff to enhance their skills and enable them to work effectively.
- Understanding of the voluntary sector.
- Working knowledge of using Microsoft office packages and the use of database monitoring systems.
What we offer
- Training and development opportunities
- Flexible working
- Simply Health Cashback Scheme (Optional)
- £90 per month External Therapy Allowance
- Season Ticket Loan Scheme
- Cycle to work scheme
- Crisis Loan Scheme
- Electric Car Scheme
- 3 x Wellbeing Days (pro rata'd for part time employees)
- Access to Blue Light Card
- 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
- Contributory Pension Scheme - Employer matched contributions of up to 6% in the first two years' service and up to 9% thereafter
- Death in Service Payment (2x annual salary)
- Critical Illness Insurance (subject to qualifying criteria)
To Apply
If you feel you are a suitable candidate and would like to work for the Forward Trust, please click apply to be redirected to their website to complete your application.
- We reserve the right to close vacancies early