We are seeking a highly motivated and capable IT Support Technician to join a dynamic and rapidly growing business in the entertainment industry. In this role, you will provide essential IT support to users, primarily based in Central London. This is an excellent opportunity for a tech-savvy individual with a passion for delivering high-quality service, strong problem-solving skills, and a desire to grow within a fast-paced environment.
Benefits:
- Competitive salary and benefits package, including 25 days holiday plus bank holidays.
- A dynamic work environment with opportunities for career growth and personal development.
Key Responsibilities:
- Provide first-line support to users, resolving technical issues in person and via remote channels.
- Manage and maintain hardware setups, configuration, and system upgrades.
- Support and troubleshoot audio-visual equipment, conference room setups, and printers.
- Monitor and maintain networking equipment, such as access points and firewalls.
- Ensure the maintenance of backup infrastructure, including cloud storage and laptops.
- Assist with IT administration tasks, including support ticketing, hardware inventories, and license management.
- Provide support for system changes and ongoing IT projects, such as data migration and office reconfigurations.
Skills & Experience:
- 2-3 years of experience in a similar IT support role.
- Proficiency in supporting Microsoft Office and Azure Active Directory is essential.
- Familiarity with Mac (iOS) support and endpoint device management is desirable.
- Strong documentation skills, attention to detail, and a passion for user satisfaction.
- Ability to prioritize tasks effectively and communicate with non-technical users and senior management.
If you are a proactive team player with a commitment to delivering excellent IT service and looking to further your career in a vibrant and forward-thinking business, we'd love to hear from you!
Apply now to join a company that values innovation, teamwork, and continuous improvement.