Service Administrator
Wimbledon / 08.00 - 17.00 (with 1-hour lunch break) Monday - Friday, 40 hours a week
£27-32,000pa DOE!
As a Service Administrator, your role will be pivotal to ensure smooth operations and exceptional experiences for our client's customers. With your expertise in customer service and administration, you will be responsible for a variety of tasks, including:
- Being the first point of contact for all incoming telephone calls, projecting a friendly and efficient image.
- Liaising with customers, providing information, and resolving queries.
- Assigning jobs to engineers, considering geographical location and technical skills.
- Sending customers maintenance agreement proposals and scheduling maintenance visits.
- Inputting data onto the customer database and creating job sheets.
- Producing documents to a high standard of spelling, grammar, and presentation.
- Maintaining a filing system and handling incoming and outgoing post.
To succeed in this role, you will need excellent interpersonal skills to communicate effectively with customers and colleagues. Basic written English and numeracy skills are essential, as well as proficiency in Microsoft Office. You should also be able to stay calm and resolve problems efficiently. Please note that a security vetting check is required for this position.
Our client organisation is committed to ensuring the health and safety of its employees and expects adherence to all relevant requirements. You will also have the opportunity to participate in company meetings and may be assigned additional duties as needed.
To apply for this exciting opportunity, please click 'Apply Now'. We encourage early applications as we will review them continuously.
Please note that this role involves typical office work.
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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