The main purpose of the Specialist Technical Support Level 4 (Network) role is to work as a member of the Specialist Technical Support Team and providing some local supervision of work colleagues as required, contributing to an efficient and effective Customer Service, ensuring a quality end to end ICT Service.
To provide a high level of technical support for both to internal customers and to external customers ensuring the department is offering the best level of service in terms of ICT services, specialist applications and equipment.
The ideal candidate would have:
- ICT (Level 5) professional qualification or equivalent ICT qualification.
- Professional Management qualification (Level 5), or equivalent.
- ITIL certification in IT Service Management, or similar.
- Knowledge and understanding of Industry Best Practice and relevant guidelines such as ITIL v4.
- Significant knowledge of relevant IT technologies and applications their use and application.
- Substantial knowledge, acquired through hands-on experience, in a specialist technical support environment for both hardware and software.
Essential Skills:
- Routing and Switching
- Enterprise Firewalls
- VPN
- Load Balancing
- Remote Access Solutions
- Security Awareness
Desirable:
- Citrix NetScaler
- Zscaler
- SDWAN
- Software Defined Access (SDA)
- Web Proxies
- MS Azure
- VMWare/Hyper-V