Your new role
- Onsite Support: Provide proactive, face-to-face assistance to over 2,000 users.
- Swift Issue Resolution: Use problem-solving skills to promptly address IT queries and problems.
- Customer Service Excellence: Maintain a calm, empathetic approach while ensuring great customer service.
- Incident Tracking: Log and track end users' incidents using ITSM systems within SLAs.
What you'll need to succeed
- Ability to travel to their Welwyn Garden City office 5 days a week
- Experience working in customer service and IT Support
- Prior experience configuring and deploying laptops/devices for new users would be a plus
- Excellent customer service with great communication skills
What you'll get in return
- 6-Month Contract (with a possibility for extension)
- £15 - 17 per hour (via PAYE)
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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