On Site AV Technician
London Covent Garden 3month - 6month contract pro-rata £43,000
A well-established audio visual systems integration company that supplies and installs professional audio visual communication and presentation solutions in mainly for Corporate and Government clients throughout the UK.
We are now looking for an Audio Visual Technician/Engineer to provide an on-site support service to a high-profile client in Convent Garden, London. A contract for 3 months but may extend to six months
Service Engineer - Managed AV Services
The Managed Services AV Engineer is responsible for end-to-end troubleshooting, assessment and resolution of issues related to a customer's Audio/Video system(s).
They will also provide Preventative Maintenance, Meeting & Event Support, and Client Training. They are the "face of " the company and must have excellent customer service skills and a strong technical aptitude.
This position will be dedicated to a single client and look after all AV across two locations in Convent Garden. This includes 24 meeting rooms, two background audio systems, Town Hall event space, internal digital signage and customer-facing studio content.
- Provide white-glove AV service and support for one of FVS premier
End-to-end troubleshooting and resolution of all issues related to the site's integrated AV systems (diagnostics, DSPs, control processors, touch-panels, display & audio connectivity issues, joining meetings, cabling, break/fix, AV rack, )
Respond with urgency to room fault
Strive to identify and remediate the root cause of any issues
Daily health checks of all rooms and AV systems to ensure full
Management of the Jira support AV portal ticketing system.
Setup and support of customer meetings/events that involve AV, running the audio via Yamaha TF1 (some may occur outside of traditional business hours)
Coordinate maintenance windows and ensure systems are on the appropriate levels of firmware/software and configured
Initiate RMAs for defective equipment and replacement
Continuously provide end-user training and feature
- Testing and supporting the US with updating digital signage across the Office and the Studio.
Additional responsibilities relevant to this role as defined by the customer and/or FVS
Excellent communication skills, both verbal and written.
Comfortable interfacing with customers at various levels of their organisation (Help Desk to C-Level).
Experience in a similar role within the relevant
Strong desire to develop and improve technical
Knowledge of Networks and understanding of VLAN's .
Knowledge of various Crestron and QSC Q-SYS systems.
- Experience with cloud-based service providers and virtual meetings (ie. Zoom)
- E x perience with monitoring & remote management
Willingness to occasionally work outside of traditional business hours and respond to urgent situations when theyoccur.
Literacy in Windows and Mac operating
Ability to read technical drawings and Event experience, operation of audio desk (Yamaha TF1) or camera operation experience.
Other desirable vendor certifications include Crestron, QSC and CompTIA.
Benefits include:
- Twenty-three (23) days holiday
- Life assurance - 4 x salary
- Pension