Position: 2 x Permanent Positions, Full time, 37 hours per week
Location: Coventry/ Hybrid
We are brave, we are ambitious, we are honest, and we are Citizen!
Want to make a difference for customers and lead and coach a team of passionate Neighbourhood Officers? Our Coventry Neighbourhoods teams manage around 19,000 customer homes within Coventry and surrounding areas.
An exciting opportunity for two Neighbourhood Team Leaders to join our Neighbourhoods team in Coventry.
As Neighbourhood Team Leader, you will be responsible for the operational delivery of a customer focussed neighbourhood to include estate and tenancy management services within a geographic area that support Citizen's communities and neighbourhoods.
In housing you can make a real difference, the role of Neighbourhood Team Leader will involve:
- Ensuring the effective management of tenancies, ensuring tenancy conditions are adhered to.
- Developing and overseeing the effective delivery programme of tenancy management checks
- Being a safeguarding champion and the responsible lead, to identify and support vulnerable customers.
- Working with your team and colleagues to ensure the effective case management of anti-social behaviour cases in line with the standard operating procedures
- Support and work in collaboration with Estate Services, Customer Engagement, Assets, Building Safety teams and Maintenance Operation teams in the delivery of services
- Monitoring performance against targets for the team to ensure delivery of organisation business strategy objectives, and key performance indicators are achieved.
- Being innovative to enhance service delivery and encourage a culture of continuous service improvement.
- Ensuring effective and positive leadership qualities, encouraging a culture of empowerment, innovation, personal responsibility, ownership, and accountability, through effective 1:1's and performance management reviews.
As Neighbourhood Team Leader, we need you to have:
- Operational management experience within social housing sector or similar environment
- Experience of working effectively with customers, internal and external stakeholders, and partners to support the delivery of business and other objectives and outcomes
- Excellent verbal, written and communication skills and presentational skills to a variety of audiences
- Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict
- Highly self-motivated, able to act with integrity and show drive and enthusiasm
- Ability to demonstrate commitment to excellent customer service and lead by example to motivate others to achieve same
- Able to gather data, analyse and use information and critically evaluate options and solutions
- Full UK driving licence to enable you to travel across areas where Citizen operates
- Ability to support Out of Hours service on a rota basis
We would be excited if you have:
- Experience working with a Social Housing Provider or similar customer facing role
- Ability to be innovative and look for ways to improve customer experience
We will be an employer of choice and invest in our people
To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. We will work together as one team and embrace our Citizen values.
We will attract and retain the best and brightest professionals, support them to achieve their potential, and reward and recognise them for the fantastic work they do.
Competitive terms and conditions
- Annual leave starts at 25 days per year plus bank holidays and increases with length of service
- Annual leave purchase scheme – option to buy up to an additional 5 days per year
- Enhanced family leave (maternity, paternity and adoption)
- Organisational Sick Pay
- Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
- Life cover of three times your annual salary if you join the pension scheme
Health and Wellbeing
- We provide IT and Home Office equipment to support hybrid working
- Occupational Health
- EAP – a 24/7 telephone counselling service providing free, confidential advice.
- Cashback scheme – cashback on optical, dental, prescriptions and a range of other medical costs meaning the costs are covered for employees. The scheme also offers GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
- Access to Citizen's Wellbeing initiatives and Wellbeing platform
Learning and Development
- Extensive learning and development opportunities.
- Opportunity to study for a professional qualification
- Opportunity to join the Staff Consultative Forum and EDI Forum
This post is subject to a Basic DBS check (Disclosure and Barring Service).
Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk
Closing date: Friday 23rd August 2024
Interview date: Friday 6th September
Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.