The role – IT Service Desk Specialist
The salary - £25,000 - £30,000
The location – Dundee.
Hybrid working is available, with the expectation being that the successful candidate would be in office 3 days a week.
I'm working with a fantastic organisation as they look to add an IT Service Desk Specialist to join their client-facing team as it continues to grow. The successful candidate will work within the service desk team to deliver strong technical support directly to clients, both in-person and remotely, so some field work may be involved at times. This is an excellent opportunity to join a training-orientated managed service provider who believe wholeheartedly in upskilling their teams, and is perfect for anyone at 2nd line support level looking to grow their skills.
Your day-to-day:
- Provide technical support directly to clients both remotely and in-person. Take ownership of technical issues, investigate root causes and deliver timely resolutions.
- Utilise your in-depth knowledge of IT systems, hardware and software to troubleshoot complex issues.
- Escalate to service desk manager if required.
- Build strong relationships with clients and liaise with both technical and non-technical stakeholders.
About you:
- You'll have experience working within a service desk or IT support environment, ideally in a client-facing role.
- Strong knowledge of IT systems including hardware, software and servers.
- Strong knowledge of the Windows tech stack, including Microsoft 365 and Windows servers.
- Experience with email spam filtering and web filtering.
- Basic networking knowledge.
- Knowledge of Mac operating systems is desirable.
- Strong customer service skills, ideally gained within a managed service provider environment.
- A clean valid UK driving license is desirable.
Due to the nature of this role it will close when the successful candidate is found, so if this sounds like the right role for you then apply today to avoid missing out on the opportunity.