CRS are currently assisting our leading Hire client in sourcing a full time Hire controller for the Inverness Branch.
The Hire Controllers are the first people customers see when they walk through the doors. You'll support the branch in all areas of hire, sales and customer service. As such you will be there to help customers in any way possible from processing customer orders over the phone to helping out in the branch and on occasion helping with deliveries and collections.
Key Responsibilities for the Hire Controller:
- Be the first point of contact for customer calls and visits to the depot
- Maximise hire and sales revenue
- Cover deliveries and collections when essential to business demands
- Ensure vehicle are always loaded safely and in line with company procedures
- Carry out daily compliance and H&S checks, as directed
- Assist and attend stock takes as required
Desired experience for Hire Controller:
- Experience of delivering excellent customer service
- Effective communicator
- Good attention to detail and IT skills
- Knowledge of local area
- Valid driving licence
- Knowledge of hire industry desirable but not essential
- Knowledge of equipment desirable not essential
Benefits:
- Competitive salary
- Salary sacrifice pension
- Monday to Friday hours, no weekends
- 25 days annual leave + bank holidays
- Additional holiday purchase scheme
- Free Tool Hire
- Life Assurance cover 3x salary
- Share save scheme
- Eye care vouchers
- Recommend a friend scheme
- Learning & Development - commitment to upskilling and developing our people, structured in house training available alongside external training where required
- Cycle to work scheme
- Long service recognition
- Discounts - a variety of discounts and rewards on thousands of well-known brands
- Discounts on HP products
- EE mobile contract discount offers
- Gym discounts
- Health Shield (discounted premiums on health care cash plan)
- Regit Assist 24/7 accident helpline - free joining