Job Title - Finance and Support Co-Ordinator
Location - South Shields NE33
Contract - Temp - June 2025
Hours - 22.5
Role summary - Join our client's dynamic team in Waste Services as a Finance and Support Co-Ordinator. Your role will be pivotal in providing high-quality support for our Commercial Waste Service through efficient credit control and exceptional customer service.
Key Responsibilities:
Customer Service and Relationship Management:
- Develop and maintain strong relationships with business and trade customers.
- Process account documentation, ensuring customer satisfaction and retention.
- Produce Duty of Care paperwork to meet legal requirements.
- Arrange ad-hoc collections and invoices, managing all associated paperwork.
- Maintain and update the customer database.
- Manage and distribute Round Lists for crews, ensuring up-to-date customer information.
- Set up appointments with trade customers.
- Triage and address customer feedback, escalating complex issues as needed.
- Undertake general administrative tasks such as filing and photocopying.
Credit Control:
- Assist the Senior Credit Controller with invoicing and credit control.
- Produce invoices in a timely manner and ensure effective payment controls.
Team Collaboration and Corporate Contribution:
- Reflect the company's values of respect and dignity in all interactions.
- Take responsibility for personal performance and strive to improve service quality.
- Work collaboratively with other employees to promote partnership and successful service outcomes.
- Adhere to all policies, practices, legislation, and codes of practice.
- Communicate information effectively.
- Commit to equality and diversity policies.
- Contribute positively to team meetings and overall team dynamics.
Requirements:
- Demonstrate a customer-focused approach in all tasks.
- Ability to handle multiple responsibilities and manage time effectively.
- Strong communication and interpersonal skills.
- Commitment to continuous personal and professional development.
- Adherence to health and safety responsibilities.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on or send an E-Mail to