Our client is a Global market leader within the sports fashion and headwear arena.
They are looking to recruit a Customer Service Coordinator to working within their strategic team.
You will have exceptional Customer Service skills coupled with a love of fashion.
The role of the Customer Service Co-Ordinator is to manage a number of key strategic whole accounts based in EMEA. The aim is to ensure our customers are having the best experience we can offer and support our Sales Representatives and internal departments with questions, concerns and demands that arise regarding accounts and orders. This position reports to the Senior Customer Service Manager
Responsibilities
- Respond to all customer queries in a timely and efficient manner
- Provide strong administrative and customer service support to both the customer and sales team.
- Become an "expert" in your customer group
- Keep your manager informed of any challenges with your customers/orders etc on a weekly basis
- Analyze order book and inform customers and sales teams of any challenges preventing the orders from shipping.
- Ensure orders are accurate and as the customer requested them by reviewing them prior to the shipping window opening.
- Communicate and key customers on a regular basis to review the shipping season, and prepare for the next one.
- Check error and order book reports daily to ensure orders are reaching our customers on time.
- Build and develop strong working relationships with external and internal customers.
- Assist customers with pricing, credits, invoices and terms.
- Investigate initial requests for returned items, negotiate with customer to keep items and correct the situation as needed; complete appropriate RA paperwork in timely manner.
- Provide strong support for all sales reps in terms of order book management information, and any associated risks to the orders.
Knowledge and Experience
Through a minimum of two to three years of general office experience, you must be able to demonstrate acquired skills and measurable success in each of the following areas:
- Good working knowledge of Microsoft Office, in particular, Excel
- SAP experience is desirable, but not essential
- Excellent communication and organizational skills
- Passionate about customer service
- A keen eye for detail
- Excellent verbal and written communication skills