Neighbourhood Advisor
£36,540 per annum
Chelmsford, Essex
Permanent, Full Time
We are looking for a Neighbourhood Advisor to provide community stewardship, looking after customer and stakeholder relationships in estates, properties and neighbourhood across the customer journey. Deliver CHP's distinctive customer experience to all customers, enabling them to sustain their tenancy and engage with the community.
- Ensure smooth welcome to CHP homes for customers through viewing, sign ups and orientation, enabling customers to settle into their home and community, and understand their relationship with CHP.
- Understand customer requirements within the neighbourhood and develop and maintain effective customer relationships.
- Conduct property visits and inspections across all tenure types, including Sheltered schemes and designated temporary accommodation, to ensure customer safety, security and wellbeing, addressing issues and concerns such as cleanliness, overcrowding, hoarding, sub-lets and unauthorised modifications in accordance with established policies and guidelines.
- Follow policy and procedures including issue and service of notices and cautions to effectively deal with rent arrears, fly tipping, noise abatement, neighbourhood nuisance, low level ASB, sub-lets, unauthorised occupation, property access, abandonment and any other tenancy infringements. Collaborate with specialist teams for guidance and escalation for effective case management.
- Identify and report safeguarding matters, provide guidance to case management taking appropriate action in line with CHP's Protecting People from Harm (safeguarding) policy.
What we're looking for
- Tenancy and estate management, e.g., successions, tenancy changes, rent collection, arrears, viewings and lettings, inspections.
- Housing regulatory standards and updated knowledge of Housing legislation.
- Case management and complaints handling.
- Excellent organisational skills with the ability to use own initiative and take a flexible approach in managing conflicting priorities under pressure.
- Experience of working in a customer focussed role with proven ability to deal with conflict and difficult conversations.
The Company
We're a local housing association that's passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don't stop there. We offer a wide range of support and services to help our customers and their communities to thrive.
We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.