LOCATION: Stroud, Gloucestershire HOURS: 08.30 - 17.00 Monday to Friday START DATE: Immediate PAY: £28,000pa PERMANENT JOB
Vacancy - Customer Service Advisor
Our client recycles used material to become tomorrow's energy! Companies' business waste can be recycled into green energy to power festivals or simply help to support the National Grid. Through their pioneering technology they are able to recover a waste product and turn it into a source of income for businesses.
Role Summary/Scope:
Our client is seeking a dynamic and self-motivated Customer Service Executive to join their team. You will be responsible for booking existing customers to oil collections/deliveries and supporting field sales teams in closing their deals with new customers. The successful candidate will have excellent communication skills, high levels of diligence, a target driven mentality, a good teamworking ethic, a positive attitude, and a track record of meeting customer expectations.
Responsibilities:
- Making outbound calls to existing customers to take their orders and book in collections.
- You will maintain customer accounts and upsell other products to existing customers.
- You will be required to negotiate pricing and retain customer accounts.
- Building strong and lasting relationships with your assigned customers and ensuring their satisfaction, loyalty, and retention.
- Interacting with the telesales and field sales teams who prospect new customers, taking ownership of those new customers and onboarding them correctly.
- Handling inbound calls from customers who have queries, complaints, or feedback about our products and services.
- Monitoring sales email, web enquiries, and social media messages and responding to them in a timely and professional manner.
- Interacting with depot managers and staff to coordinate deliveries, collections, and stock levels.
- Updating customer records and order details on our CRM system to ensure prompt service and accurate invoicing.
- Reporting on customer feedback, issues, and sales performance
Requirements:
- Experience of working in a high dial (80 -100 dials a day) targeted, time bound, environment.
- Experience working in B2B customer service is essential.
- Excellent communication and interpersonal skills, both written and verbal
- A friendly, positive, and customer-focused attitude, with the ability to confidently negotiate with business owners and key decision makers.
- Proficient in Microsoft Office, Excel and CRM software is essential.
- Proactive and self-motivated approach to work.
- Ability to work under pressure and handle multiple tasks.
- The ability to work as part of a team and collaborate with other departments.
Rewards:
- Free Parking
- Contributory Pension after qualifying period.
I look forward to hearing from you.