About the role
Your role is to ensure all reception and administrative activities in the Boots third-party GP Service are carried out effectively whilst delivering exemplary care. You will be an integral part of our Healthcare team enabling our customers' and patients' wellbeing to thrive. You will be based onsite and will report to the Store Leadership team.
Your role will involve:
- Greet customers and verify their details, clerical tasks such as management of appointment bookings, dealing with queries and managing the mailbox, recording clear and accurate medical notes
- Maintain quality of service delivery by following Standard Operating Procedures and following health and safety standards
- Good time management working in date order and prioritising to meet deadlines such as customer reports sent within desired time frame and effective management of abnormal results
- All customers have the correct paperwork to support their visit – appointment packs (where applicable), clinical file preparation and consent forms
- Order and maintain adequate stock of requisite materials needed to deliver services
- Work with wider healthcare professionals to escalate queries and signposting into other healthcare services
What you'll need to have
- Ability to embrace new technology
It would be great if you also have
- Healthcare experience
Our benefits
- Competitive holiday allowance (with the option to buy more)
- Boots Retirement Savings Plan
- Discretionary Christmas Gift Payment
- Generous staff discount
We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you; Click here to view our full list of company benefits (all rewards and benefits are subject to change and eligibility)
Why Boots
We're always looking for people who care; people who go the extra mile to change things for the better. You'll be joining a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we can change for the better. To find out more about life and careers at Boots, click here.
What's next
If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.This role is subject to a DBS/PVG check, Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.You will have the opportunity to discuss the matter with us before we make a decision.