Job Description
We are looking for someone to join our team where you will
manage accounts
in arrears, establish and maintain relationships with tenants, negotiate payments,handle objections and ensure maximum recovery of overdue payments.
Key Responsibilities:
- To be responsible for the collection of all rent arrears
- To maximise the collection of rent arrears by communicating with the tenant by telephone,
- e-mail, SMS and other approved methods
- To ensure accurate records are kept of all communications with tenants and any other related
- parties
- Take payments over the phone and ensure the accurate processing of all monies received
- Negotiate payment arrangements and ensure these are met with effective monitoring
- To ensure all e-mails and any other correspondence is dealt with in a timely and professional
- manner
- To ensure compliance with policies and procedures relevant to debt collection
- To liaise with LSC to keep them apprised of rent arrears and maximise recovery
- To make recommendations to serve notice to tenants where all of the necessary criteria is met
- To liaise with internal stakeholders where required
- To effectively monitor and report on rent arrears as required by the business
- To make recommendations in relation to irrecoverable debt
- To contribute to the development and implementation of related policies, procedures and service
- improvement plans.
Skills Required:
- Organised and efficient with the ability to work under pressure
- Must be an excellent communicator with a confident telephone manner
- Good questioning and negotiating skills
- Positive attitude
- Highly motivated to achieve both individual and team targets
- Flexible approach to working
- Preferred Experience:
- Collections/credit control experience, managing a large portfolio
- Lettings experience
- High volume call handling - outbound and inbound
Connells Group UK
is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
CF00426