Job Role: IT Support Analyst
Salary:£25-£26000 per annum
Location: Peterborough (5 days onsite)
The purpose of this role
is to provide systems and desktop support for our end users, ensuring the smooth day-to-day operation of the business and providing on-site/remote IT support for our multiple sites across Peterborough and the surrounding area. You will manage incidents and service requests raised by the internal IT user base and work with third parties if required for effective resolution. You will deliver professional IT support, effectively utilizing our ITSM Service Desk while playing an active role within the team, aiding with projects and routine IT operational tasks for the successful delivery of technology.
What you can expect:
- Provide 1st / 2nd line helpdesk service to answer users' inquiries regarding all types of computer systems.
- Perform office and shopfloor IT hardware/software installations, including new starter equipment preparation.
- On-site installation and decommissioning of IT services across our sites.
- General networking duties, including PCs and Printer setup and problem resolution.
- Support of modern communication and messaging applications, e.g., Microsoft Teams, Exchange Online / Outlook, Teams VoIP, and SMS.
- Work closely with our Central Support Desk team in Europe when needed.
- Detecting the need for and providing proactive learning and development opportunities for all staff.
- Support for the creation of FAQ and help information on IT troubleshooting.
You will have the opportunity to interact with all technologies within the business, including but not limited to:
- Microsoft Operating Systems: Setup and Deployment
- Active Directory: User / PC administration, Group Policy, DNS, etc.
- Networking Infrastructure: VLAN, VPN, DHCP, and Wireless Access Points (WAP).
- Physical Infrastructure: Hands-on with Servers, NAS's, Firewalls, and Switching.
- Cloud Technologies: Setup / Management of Office 365, SharePoint, OneDrive, Azure, EDR.
- Virtualization technologies: Hyper-V
- Backup & Disaster Recovery: Managing and Testing
Your Profile:
- Minimum 1-2 years working experience in IT.
- Good understanding of IT administration and maintenance of a Microsoft environment with a mix of client architecture (Windows Client and Server OS, iOS, and Android).
- Able to communicate clearly, effectively, and professionally to all levels of staff.
- Familiar with networking fundamentals.
- Analytical mindset made for troubleshooting with an eye for detail.
- Good communication and problem-solving skills.
- Good understanding of Health & Safety in the workplace, particularly mechanical workshop environments.
- Driving License and access to own car.
Personal Attributes:
- Have a can-do attitude and be a team player.
- Open to change, honest, reliable, and organized.
- Problem-solving skills.
- Likes to stay up to date with IT news and technology.
- Works well individually as well as in a team.
- Able to use their own initiative.
- Professional in manner.
- Flexible approach to work.
- Excellent communication skills, both verbal and personal.
- Ability to work in a fast-paced environment.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk