Juice Cheltenham is delighted to be supporting a fantastic organisation in their search for a Wellbeing Centre Manager. This is a fantastic opportunity to join a leading and rapidly growing company based in Gloucester.
As the Wellbeing Centre Manager, you will lead a dynamic team, ensuring that clients receive exceptional service and experience a peaceful, rejuvenating environment.
Responsibilities:
- Oversee the daily operations of the centre, ensuring all areas are functioning smoothly and efficiently.
- Implement and maintain operational procedures and policies to ensure the highest standards of service.
- Manage the booking system to maximise room utilisation and ensure a smooth client flow.
- Recruit, train, and supervise staff, fostering a positive and productive work environment.
- Conduct regular team meetings to communicate updates, gather feedback, and align team goals.
- Provide ongoing training and development opportunities for staff to enhance their skills and knowledge.
- Perform regular performance evaluations and provide constructive feedback to support staff growth.
- Attend and source local networking and new opportunities to grow the business.
- Amit the wider team with activities and staff wellbeing activities in a care provision.
- Lead, organise and develop new ideas and initiatives to grow the business and resources.
- Handle client complaints and feedback promptly and professionally, implementing improvements as necessary.
- Track weekly revenue and payroll actuals versus forecast and budget, taking corrective actions when needed.
- Ensure all activities are carried out in compliance with health and safety regulations and best practices.
- Conduct regular safety audits and risk assessments, implementing necessary changes to maintain a safe environment.
- Manage emergency procedures, ensuring staff are prepared to handle any incidents effectively.
- Identify opportunities for upselling and cross-selling services and products to maximise revenue. Including actively engaging with the local community, businesses and general public.
- Analyse market trends and client feedback to identify opportunities for new services and improvements.
- Continuously evaluate the centre's performance and make strategic adjustments to drive success.
Skills/Experience:
- Previous office/centre management experience
- Sales and growth experience
- Be confident presenting and networking to and with stakeholders
- Excellent leadership and communication skills.
- Strong organisational and multitasking abilities.
- Good IT skills including proficiency in Microsoft applications such as Word and Excel.
- DBS check will be required
If you would like to find out further information about this fantastic opportunity, we would love to hear from you.