Contact Centre Advisor
Location: Stoney Stanton or Tachbrook Park Warwick
Type: Permanent, Full-time, Hybrid
Salary: £24,000 - £29,500 (Dependent on experience)
Keeping our Customers Safe, Warm, Working and Informed is what we strive for at Calor.
Are you passionate about delivering exceptional customer service? Do you have amazing communication skills and enjoy working in a busy contact centre environment? If the answer is "yes" then we want to hear from you!
The Customer Experience team at Calor Gas are looking to recruit an engaging and proactive experienced Contact Centre Advisor to provide a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate.
This role will suit someone with previous customer service experience, looking for growth opportunities in a supportive environment.
Hours of work:
Hybrid Working role - 3 days a week in the office.
Rotational Shift Pattern:
1. 0800-1630
2. 0930-1800
Key responsibilities will include
- Escalations – disputes & manager call backs
- Credits and recharges – VAT/CCL
- Allocations – business energy queries
- Group renewals/retentions
- Quality control – call recordings and written communication
- Managing Priority line/emails
- Work to set targets and service levels
As such we would like you to have/be
- Excellent customer service skills
- Good IT skills
- Have excellent communication skills
- Have a strong sense of ownership
- Be well organized and able to work in a fast-paced environment
- Have excellent attention to detail
In return, we can offer
- 25 days annual leave
- Holiday Purchase Scheme
- Private medical insurance (single cover)
- Company pension scheme (Salary sacrifice - single matched contributions to 4.5% for first 2 years, up to 7.5% after 2 years)
- Discounts on Calor Gas products
- Discounts/Cashback/Offers from major retailers
- Free car parking on site
To be considered for this role, candidates must be eligible to live and work in the UK.