My client is a global leader within the luxury sector , they have a role for a MS Dynamics 365 Business Analyst .
You will be the product owner of the Microsoft Dynamics system ensuring that my client can deliver on their CRM and digital strategy.
As the product owner you will be responsible for the management of the Change Request process, including both the gathering of detailed requirements for user proposed changes as well as the appropriate triaging of all incoming dynamic tickets to ensure they are correctly allocated for follow up against clear SLAs and that a feedback loop is in place.
Key responsibilities
- Collaborate with other teams to develop system integrations, data migration and automated testing
- Mentors and guides fellow digital staff in technical skills and the application of development methodologies.
- To maintain current industry knowledge and maintain personal professional development skills and make proactive recommendations
Requirements:
Bachelor's degree in Business Administration, Marketing, or related field
Minimum of 2 years of experience in implementing Dynamics 365 CRM solutions
Strong understanding of Customer Relationship Management processes and principles
Ability to conduct business process analysis and translate requirements into functional specifications
Experience in configuring Dynamics 365 CRM modules, including Sales, Marketing, Customer Service, and Field Service