Job Title: Quality Assurance & Compliance Auditor
We have a great opportunity for a hardworking and driven individual, with a keen interest in Quality Assurance and compliance to join a well-established care provider based in Slough and requiring travel to operational locations. The key focus of the role is to work with management and the care operation to be responsible for compliance and quality within the organisation, supporting with driving compliance standards and managing risks associated with non-compliance.
In this role, you must be able to worky with different stakeholders to ensure that you are delivering the required outcomes in a timely manner and that all the services and employee compliance is proactively maintained to the required standards. You must also sure that management is kept up to date with any legislation and regulatory body changes, compliance standard changes and the implications of these changes.
Summary of benefits: Competitive Salary
28 days annual leave (inclusive of bank holidays)
Company pension scheme
Ongoing training and paid qualifications
Full expensed company mobile phone for business use
Company laptop
Mileage paid for business use
Car business insurance paid
Blue Light Card benefits package
Free car parking
The Quality & Compliance Auditor will be specifically responsible for:
- Supporting the management team in the safe delivery of the service in line with legislative requirements and the company's policy and procedures.
- Ensuring that accurate records are maintained according to legal requirements to ensure efficiency in the business.
- Implementing quality management and improvement systems.
- Ensuring open channels of communication with service users, their families and representatives, staff and other health and social care professionals to deliver high quality home care services.
- Ensuring that audits are completed to ensure that standards are maintained
- Conducting health, safety and risk management audits.
- Administrating Self-Audits conducted by Area Managers, Lines Managers Etc
- Administrating Property Visit Reports conducted by Housing Officers
- Investigating non-compliance issues and highlight issues of concern
- Promoting a compliance culture at all times
- Keeping abreast and up to date with law, best practice and company policies and ensuring that this is effectively communicated to the management and staff teams
Qualifications and experience:
The following qualification, skills and experience are required for this role:
- Good understanding of the regulatory responsibilities of a Registered Care Manager and the law relating to care service (Not Essential)
- ISO 9001 training would be beneficial, but is not essential
- You MUST be a car driver/owner, as the role involves travelling to audit sites when required.
- Understanding of systems to maintain confidentiality in relation to client, staff and the business.
- Have the ability to influence others and achieve the required outcomes for the audit and compliance purposes.
- Knowledge of health and safety matters in relation to home care services and risk management.
- Excellent communication skills. Interpersonal and relationship building skills.
- Experience of care services, risk assessment and person centred care and support would be ideal.
- Ability to plan and organise workloads effectively and be able to work on self-initiative.
- Good administrative skills and computer literacy on MS Office
- Ability to maintain clear written and electronic records and to follow statutory reporting procedures.
Please apply now for immediate consideration and job start.