Company: Academy Music Group
Location: Brixton, London
Reports to: Office Manager
Working hours: Full-time, 12 months fixed term contract
Role Description
The role involves providing an effective and efficient front-line service for AMG Head Office, together with administration duties, in addition to day-to-day office duties such as; monitoring office supplies and organising core reception duties.
The role can vary dramatically with the high and low seasons of work within the office so the ideal candidate should be able to work in a high-pressure environment, to multitask, as well as be able to keep themselves busy in quiet periods.
Who you are
Competencies / Skills / Knowledge / Experience
- Polite and professional, customer service skills and experience.
- Working knowledge of Microsoft Outlook/Word/Excel/SharePoint.
- Ability to prioritise and multitask.
- Good level of literacy and numeracy skills.
- Excellent organisational skills.
- Microsoft SharePoint experience (desirable).
- Reception experience (desirable).
Behaviours
The following attributes determine how the role will be carried out and are required to be a success
- Good time keeping is essential.
- Polite, enthusiastic and pro-active, ability to take ownership of your role.
- Commitment and willingness to learn.
- A team player as well as being able to work independently.
- Interest in the live music industry.
What the role includes
- Main point of contact for permanent, visiting staff and contractors, greeting visitors in a friendly and professional manner and informing the relevant people of their arrival as quickly as possible. • Ensure the smooth transition of calls and emails to the relevant people/department and
- dealing with general enquiries for Head Office.
- Ensure offices are presentable and managed, facilities are stocked, including stationery supplies, and Health and Safety is adhered to.
- Updating and distributing monthly phone and email list updates.
- Log complaints received to Head Office Complaints inbox and prepare summary reports.
- Organise, distribute and process post and deliveries, including post office runs.
- Field and log staff guest ticket requests.
- Meeting room diary management.
- Updating staff training records and certificates.
- Assist the Office Manager with staff travel and hotel bookings, courier bookings, purchases on company credit cards and business accounts and expense reconciliation.
- Assist the Office Manager with administrative tasks such as logging Mystery Shop reports, updating company records, circulating office comms and other ad hoc duties when required.
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
The Company
Academy Music Group (AMG) is the UK's leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances.
AMG is part of Live Nation Entertainment which is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.
APPLICATION DEADLINE: TUESDAY 2ND JULY. We reserve the right to close applications at any time.
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