Assure Personnel are pleased to be working with a fantastic client based in Colchester to recruit for a Customer Account Coordinator. This role will involve supporting the sales team and customers to ensure orders and quotations and processed in a timely manner.
The Role
- Processing sales contract orders and management of call off schedules in line with customer requirements.
- Management in coordination with the logistics team, booking site deliveries and any special offloading considerations.
- Ensure customer enquiries and complaints are dealt with promptly and efficiently.
- To monitor customer emails via CRM case management and process based on priority.
- Answering phone and dealing with enquiries efficiently
- Support customers/sales team with technical quotation requests in coordination of the design team promptly.
- To maintain regular contact with Area Sales Managers to ensure monthly sales are maintained in line with customers' requirements.
Experience Required
- Experience working towards KPI's and objectives
- A background in Customer Services
- Experience in construction projects
- Ability to work under pressure
- Strong communication skills
For this role, you must be willing to travel their branch in South Suffolk at least once a week. Please apply now or give us a call to find out more!
REF: INDCO