Your new company
Hays are working with a well established business based in Shrewsbury who are looking for a Commercial Account Executive on a permanent basis.
Your new role
As a Commerical Account Executive your role will involve helping to generate revenue and develop the profitability of the business whilst providing a proficient and efficient service to all commercial customers through the recommendation of commercial products in accordance with customer needs, whilst ensuring full compliance requirements met. Reporting to the MD duties will include:
- Dealing with allocated commercial clients and overseeing person lines business in connection with these clients.
- Dealing with Claims
- Closing sales.
- Securing cross selling business and referrals
- Ensure all business activity fully complies with FCA regulation and company procedures as detailed in the compliance manual - use checklists and support documentation as provided by the company to assist with demonstrating compliance
- Handle any complaints in accordance with company procedures and regulatory requirements
- Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times.
- Develop and maintain a professional working relationship with all clients and ensure expert advice in all areas of business.
- Conduct all aspects of account handling for clients including new business, technical preparation, renewals, mid-term adjustments and claims.
- Ensure any bad debt queries are dealt with efficiently and in line with company procedures.
- Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times
- Advise customers on appropriate course of action following notification of an incident and/or on receipt of their claim.
- Chase outstanding claims regularly as appropriate.
- Ensure payments received on behalf of customers are passed promptly to the customers in respect of their settlement
- Prioritise all client communication and ensure it is actioned in a timely way and in accordance with company procedures
- Maintain all electronic and paper files in accordance with company standards (which should be fully compliant with FCA)
- Maintain files and records in accordance with the company's requirements
- Maintain accurate and up to date computer records - customer data, internal records and such like
What you'll need to succeed
If you are interested in this position you will need demonstratable experience in all the following areas.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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