Job Type: Permanent
Store Locations: North/East London
Hours: 38.75 hours per week
Salary: Up to £32,000 per annum DOE, 25% colleague discount, 28-days annual leave pro rata
THE JOB
Are you passionate about customer service? Keen to continue your career with the largest UK Health and Wellness Retailer?
As our Designate Store Manager, agility and passion to help and support others is key as you'll be supporting the North/East Region by travelling to different stores and covering in the absence of a Store Manager. This will include the management of the store during your time there, supporting the team working alongside you, providing coaching and training where and when required, motivating and encouraging others, and delivering on store operational standards and expectations.
The future permanent store location for this role will be a store around North/East London, and dependant on the candidates home location and flexibility to travel. If you would like to join H&B, this is a great first step! Until you are matched with the right store for you, you will act as a Relief Manager.
Supported by your Regional Manager, you will be provided with a schedule of work throughout the Region and act as a ‘Cover' or ‘Relief' Store Manager. This provides you with a vast knowledge of different types of stores, creates and builds on relationships with others, builds on problem-solving skills in solving issues and helping stores needing support, and reporting back to the Regional Manager when required.
As this is a travelling role without a specific ‘home store', travel expenses are paid and the salary is slightly higher than the average in the Region to compensate for regular change in working patterns, however the working pattern would still be within a 5-day working week of approx. 38.75hrs per week and will include reasonable weekend working as this is a retail role.
This role is ideal for joining H&B because, by the time a store becomes available, you will have been prepared to be an outstanding leader. You will be ready to face challenges, apply everything you have learned from various stores, become a brand ambassador for Holland & Barrett, and build a high-performing team by recruiting, coaching, training, motivating, and setting clear expectations.
THE PERSON
To be successful, we'd like you to show us that you have:
- Previous retail management experience
- Excellent communication and people management skills
- The ability to work under pressure and handle challenging situations in a fast-paced retail environment.
- The ability to understand and analyse sales figures daily to enable the store to trade within Company parameters and goals.
- Passion and enthusiasm for our products
- The ability to complete regular computer-based training to ensure exceptional product knowledge.
- The ability to be agile and flexible to multi-task and achieve the best results.
We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues unique and varying experiences, backgrounds, identities, and cultures - I am me, we are H&B.
Wellness begins with you, start your journey today.
THE COMPANY
At Holland & Barrett (H&B) we want to empower everyone to live healthier, happier lives. With over 150 years of experience in the industry, we are an internationally trusted brand and the largest health & wellness retailer in Europe. Our ambition is to become the world's most trusted wellness partner, chosen by over 100 million people globally.