Location: Based in Heathrow, with travel to Cardiff, Prestwick, Gatwick, Biggin Hill, Farnborough, Luton, and Manchester
Salary: £80,000 - £90,000 + Car Allowance + Fuel for Travel
About Us: We are a premier maintenance, repair, and inspection provider for aircraft ground support equipment, serving key airports and facilities across the UK, Europe, and the Middle East. Our commitment to safety, quality, and customer satisfaction has positioned us as a trusted partner to leading airlines and airport operators. To support our continued growth, we are seeking an experienced General Manager to lead our field service engineering team.
Role Summary: As the General Manager, you will lead a team of skilled field service engineers, overseeing operations, service delivery, and customer satisfaction across a diverse range of UK sites. Your primary focus will be to provide effective leadership, ensuring that customer commitments are not only met but consistently exceeded. This role requires travel to our service areas and close collaboration with clients to maintain high standards of service and support.
Key Responsibilities:
- Oversee and manage a team of field service engineers across multiple UK locations, ensuring operational excellence and high-quality service delivery.
- Drive the performance of the field service team, implementing best practices to maximize efficiency, safety, and customer satisfaction.
- Build and maintain strong relationships with customers, ensuring service commitments are fulfilled to the highest standard.
- Manage the planning and scheduling of maintenance, repair, and inspection services for ground support equipment across the region.
- Actively monitor KPIs, analyze performance data, and implement strategies for continuous improvement.
- Ensure compliance with safety regulations, quality standards, and company policies.
- Collaborate with the senior management team to align operational goals with the company's strategic objectives.
Requirements:
- Proven experience in a senior operations or general management role, preferably within the ground support, aviation, or transportation industry.
- Strong leadership and people management skills, with a track record of building and motivating high-performing teams.
- Excellent organizational and problem-solving abilities, with a commitment to delivering outstanding customer service.
- Willingness to travel extensively to support operations across the UK
- Valid UK driver's license.
What We Offer:
- Competitive salary of £80,000 - £90,000
- Car allowance and fuel for travel
- Opportunity to work with a leading provider in a fast-paced, growth-oriented environment
- Professional development opportunities and career advancement
- If you are a results-oriented leader with a passion for operational excellence and customer satisfaction, we would love to hear from you. Apply today to join a dynamic team that plays a vital role in supporting the aviation industry's ground operations!