To provide a highly effective and efficient administration and support function for signing up new learners for Maximus UK AEB contracts. Complying with the needs of the funders, stakeholder, and Maximus UK. Tracking of participants progression, claims and reporting. This is a key role reporting to the Operation Manager and will require communication with a range of other teams and stakeholders. Effective communication, attention to detail and accuracy are paramount in relation to obtaining information and robust evidence that meets the requirements of the contract specification and guidance within which we are governed.
Starting salary - £23,400
- To effectively gather and obtain information and evidence to support enrolment, tracking and claiming of programme starts and their associated outcomes. This includes: communication with participants, employers, colleagues, colleges and other providers via telephoning, emailing, texting.
- Ensure accurate information, advice and guidance to participants, providers, colleagues and employers.
- Ensure relevant programme documentation is accurate and compliance is met through data entry, record keeping and correct completion of documentation
- Ensure the timely and accurate submission of initial and completion documents for claims, by entering accurate information into the required systems to agreed deadlines.
- Work with the delivery team and support services to rectify any compliance errors that relate to funding claims as required and ensure that all uploads are accurate.
- To take the necessary steps to resolve any identified issues proactively.
- Keep up to date with funding guidance and other contractual requirements, ensuring guidelines are followed.
- Support the Operation Manager with other associated administration tasks including venue hire.
- Maintain professional relationships with programme participants and with other staff, with particular attention to safeguarding, confidentiality and maintenance of professional boundaries.
- To work flexibly as required, which may require some out of hours working
Essential
- Level 2/3 in Business Administration or Customer Service qualification or equivalent
- Experience of working with IT systems including Microsoft Outlook, Word and Excel
- Excellent verbal and written communication skills with ability to engage with a wide range of
- people
- Influencing skills that promote commitment and action
- Customer focused with a strong commitment to customer care
- Ability to plan and organise workload, and undertake multiple tasks simultaneously to meet required targets and deadlines
- Strong team player with a positive and flexible approach to both work and colleagues
- Creative problem solving skills
- Aware of the principles of GDPR legislation
- Knowledge of safeguarding, equal opportunities, health and safety
- Independent and self motivated with the ability and initiative to take ownership and accountability for achieving departmental goals
- Attention to detail and the ability to follow process
- Able to work flexible hours and travel through prior arrangement as the needs of the job dictate
Desirable
- GCSE Grade C for Math and English or equivalent
Individual Competencies
- Excellent Communicator
- Organised and detailed oriented
- Time Management
- Industry Experience
- Excellent IT skills
- Professional Attitude and Appearance
- Team Player
Note: As well as possessing the necessary qualifications, skills, knowledge or experience, having the right mind-set and behaviours which are in line with our company values is equally important. Our Ignite Performance framework gives equal weighting to KPI's, Objectives and Values and Behaviours.
Key Business Priorities
Internal
- Keyworkers
- Regional Account Manager
- Partnership Leads
- Trainers
- Compliance Team
External
- Employers
- Provider Network
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.