We are looking for a Business Support Manager to join our corporate cleaning team on an interim basis (3-6 months). The role holder will be responsible for providing comprehensive operational and administrative support to ensure the efficient management and execution of school & corporate cleaning contracts.
About Us:
We are facilities services company, providing a range of services for public and private sector clients currently across London and the Southeast, but with aspirations to broaden our geographies over time. Our mission is to help communities live, work and grow to fulfil their potential through the delivery of safe, high-quality services based on our unique understanding of local needs.
Duties:
The role holder will be responsible for ensuring smooth day to day supervision of a number of allocated sites, coordinating with various internal and external stakeholders, managing client relationships, and supporting business development initiatives to enhance service delivery and client satisfaction.
- Develop and maintain strong relationships with corporate clients, serving as the primary point of contact and serve as a point of contact for clients, addressing inquiries and resolving issues promptly to ensure customer satisfaction.
- Conduct regular/monthly/termly meetings with clients to review service quality, gather feedback, and address any concerns or improvements.
- Oversee day-to-day operations, ensuring smooth workflow and efficient administrative processes.
- Assist in the administration and management of cleaning contracts, ensuring compliance with terms and conditions.
- Coordinate contract renewals, amendments, and extensions.
- Support the coordination and execution of cleaning services, ensuring adherence to schedules and quality standards.
- Assist in the recruitment, onboarding, and training of cleaning staff.
- Maintain and update operational records, including employee rosters, work schedules, equipment inventories, and service logs.
- Assist in the preparation of proposals, bids, and presentations for potential clients.
- Maintain detailed records of contract terms, service levels, and client communications.
Qualifications & Experience:
- Bachelor's degree in Business Administration, Management, or a related field would be preferred.
- experience in a business support, supervisory or administrative role, preferably within the cleaning or facilities management industry.
- Excellent understanding of cleaning services and associated services relevant to the requirements of the role, or transferable knowledge and experience from a related relevant sector
- Familiarity with health and safety regulations, cleaning industry standards, and best practices.
- Experience with scheduling and inventory management systems.
- Willingness to travel to various school cleaning & corporate sites as required.
Working Arrangements:
- Working pattern: 36 hours per week, Monday to Friday
- Location: You will be predominantly site/office based.
- Other: An enhanced DBS check will be required for this role.
Benefits:
In addition to an attractive salary, our benefits package includes:
- Heart Hub rewards, perks & benefits platform!
- Group Life Assurance
- Competitive Salaries
- Pension Scheme
- Paid Holidays from 21 days
- Family Friendly Policies making work-life balance achievable
- Health & wellbeing support including an Employee Assistance Programme (EAP)
- Career development and training
- A GREAT TEAM!
To Apply:
If you are keen to be considered for this opportunity to join a great team, please click 'apply' below to submit your CV and outline relevant skills and experience via the application form. Applications will be reviewed on a rolling basis so if you are keen to be considered for this role, please apply now!
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