Ingeus has been awarded the Health Assessment Advisory Service contract for the Department for Work and Pensions (DWP) in South East England, London, and East Anglia. This new service will launch in 2024 and will run for at least five years.
The Health Assessment Advisory Service arranges and carries out assessments for DWP. The purpose of the assessment is to understand how an illness or disability affects a person's daily life. After the assessment, DWP makes the decision as to whether the individual will receive any benefits.
We are delighted to announce exciting opportunities to join us as a Claimant Advisor, supporting that contract As the first point of contact for many claimants accessing HAAS, the Claimant Adviser provides excellent customer service to ensure claimants' queries are effectively resolved in a timely manner and is responsible for ensuring accurate data entry onto the relevant systems and completing all associated administration to a high standard.
As a Claimant Advisor, your primary responsibilities will be:
- Providing a high level of customer service, ensuring that all calls and enquiries are dealt with in a professional, polite and caring manner, and demonstrating customer service excellence at all times.
- Managing a large amount of inbound and outbound calls in a timely manner.
- Handling claimant enquiries as the single point of contact for claimants and other third parties using the enquiry service.
- Taking responsibility for enquiries from first contact through to conclusion.
To be considered for this role you will need:
- Previous call handling experience
- Strong customer service skills
- Excellent written and verbal communication skills
- IT literacy including the ability to type/ data input accurately, and at speed
- Previous experience using CRM databases
We are committed to supporting our employees and providing a comprehensive benefits package to help you thrive both professionally and personally. Here's a glimpse of what we can offer you:
- Private medical insurance: A comprehensive healthcare plan. Single cover from 6 months of employment.
- Private pension scheme: A defined contribution pension scheme after 12 months service.
- Extra annual leave: Flexibility to purchase additional holiday days to suit your personal needs.
- Confidential employee assistance programme: 24/7 access to confidential counselling for your mental and emotional well-being.
- Life assurance 3 x salary: A benefit to protect your loved ones in the event of an unexpected loss.
- Salary finance: Access to financial education, loans, and tools to achieve your financial goals.
- Travel season ticket loan.
- The opportunity to buy extra perks such as, Critical Illness Cover, Dental Insurance.
- Long service awards.
- Volunteering. Up to two days each year dedicated to Community Giving.
- Online shopping discounts via Discount Marketplace.
Our culture treats everyone with dignity and respect, ensuring that every individual is comfortable, confident, and recognised for the value of their contributions. We welcome applications from everyone - if you require any assistance with any part of the recruitment process or would like alternative formats, please get in touch with us via email at .