- 5 Star Hotel
- Luxury
- Career Progression
Job Title: Housekeeping Supervisor
Location: Ascot, United Kingdom
Salary: Up to £27,585 per annum + £2,500 in bonus
About Us
5-star hotel located in the picturesque surroundings of Ascot. Renowned for its commitment to excellence, providing unparalleled service and luxurious accommodations to our discerning guests. You'll play a vital role in ensuring the cleanliness and comfort the hotel, maintaining reputation as a premier destination for hospitality.
Job Description
Seeking a detail-oriented and experienced Housekeeping Supervisor to oversee housekeeping operations. In this role, you will be responsible for leading a team of housekeeping staff to uphold the highest standards of cleanliness and presentation throughout the hotel.
Key Responsibilities
- Supervise and coordinate the daily activities of the housekeeping team, including room attendants and public area cleaners.
- Conduct regular inspections of guest rooms, suites, and public areas to ensure cleanliness, hygiene, and adherence to established standards.
- Train and mentor housekeeping staff on proper cleaning techniques, safety procedures, and customer service protocols.
- Monitor inventory levels of cleaning supplies and amenities, placing orders as needed to ensure adequate stock levels.
- Assist in the scheduling of housekeeping staff to ensure efficient coverage and optimal productivity.
- Respond promptly to guest requests and complaints, taking appropriate action to resolve issues and exceed guest expectations.
- Collaborate with other departments, such as front office and maintenance, to coordinate guest services and maintain seamless operations.
Requirements
- Previous experience in a housekeeping supervisory role within a luxury hotel environment, with a minimum of 2 years' experience.
- Strong leadership and communication skills, with the ability to motivate and inspire a team towards achieving common goals.
- Excellent attention to detail and a keen eye for cleanliness and presentation.
- Knowledge of cleaning techniques, equipment, and chemicals used in a hospitality setting.
- Flexibility to work shifts, including evenings, weekends, and holidays, to meet the needs of the hotel.
- A positive attitude and a commitment to delivering exceptional service to our guests.
Benefits
- Competitive salary up to £26,780 per annum, commensurate with experience.
- Additional earning potential through performance-based bonuses, rewarding your contributions to the success of the hotel. (Max £2,500 Extra)
- Opportunities for career advancement and professional development within our esteemed hotel group.
- Access to employee benefits, including discounts on accommodation, dining, and spa services.
- A supportive and collaborative work environment, where your efforts are valued and recognized.