Remote Administrator – London Homebased
Full Time, Permanent
£23,500
37.5 hours a week (Monday to Friday, 9am – 5pm)
**Must be based in London or Surrey**
You will act as the first point of contact for the business and will manage the customer experience remotely. You will be a key part of the customer journey and will need to ensure you maintain the highest levels of customer service.
Benefits:
- 25 days holiday (+ bank holidays and birthday off) as well as the opportunity to buy up to 10 extra days.
- Private healthcare and 24/7 virtual GP access.
- Employee Assistance Programme (EAP)
- Discounts at UK wide restaurants and cinemas.
A typical day will involve:
- Complete courtesy calls to confirm upcoming appointments, make any necessary changes and liaise with not only the claimant but potentially the claimant's carer, guardians and or housing associations.
- Manage the appointment arrivals board ensuring systems keep up to date and in good order. You will also manage any special requests e.g., where a translator may be required, undertake the required identity checks with each claimant.
- General administrative tasks e.g., answering the telephone, copying documents, working off Excel spreadsheets.
- Provide support and compassion to customers across a variety of activities and general queries such as questions about the PIP assessment and assisting with enquiries on expense claims from customers who have incurred costs to attend the assessment centre.
Job Details:
- 37.5 hours per week, Office Hours
- £23,500
- Monday - Friday
- Homebased
- Optional overtime
- Opportunities for progression and development
What we need from you:
- At least 1 year's customer service experience
- Excellent I.T skills- particularly Microsoft Office – as you will be working on various systems and must have good understanding
- Team player
- Great interpersonal skills and ability to build a rapport with people
- Time management and attention to detail
Interested?
If you feel the Administrator position may be for you or you are interested in finding out further information, please contact the team by email . Alternatively, you can apply to this advert and someone from the Everpool team will be in touch.