Full job description
Due to continued growth and the expansion of the business, my clients are recruiting for a Travel Consultant at their office in Norwich, Norfolk.
My clients offer a dynamic working environment that inspires not only a passion for high-quality customer service but also offers each customer a bespoke worldwide adventure.
The role demands excellent attention to detail, organisation, prioritisation, and teamwork as well as effective communication skills.
Only candidates who have two years experience in the travel industry will be considered for the role.
Key responsibilities
- Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs.
- Preparing travel documentation
- Completing holiday arrangements: Flight booking, transfers, hotels, activities
- Dealing with queries via phone, email and social media
- Capture and record required client information.
- Build rapport with clients to ensure customer satisfaction and repeat business, to ensure an excellent standard of customer service
- Monitoring, collecting and processing payments
- To ensure the company's values are always demonstrated
- To liaise with other departments on any travel queries
- Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs
- Communicating with and building relationships with suppliers
Skills and Experience
- Experience of working within the travel industry
- Excellent customer service and communication skills
- Strong proven admin experience
- Strong numeracy skills
- An organised & disciplined attitude towards managing workload
- Strong written and verbal communication skills.
- Self-motivated with a can-do attitude and committed approach.
- Proficient in Excel, Word, Microsoft Outlook, CRM travel systems
- A keen eye for detail and ability to multi-task.
- Highly organised.
- Resilience to deal with complex queries in a fast-paced environment.
- Problem-solving skills and the ability to come up with creative solutions to issues.
- A passion for travel.
- Confident with a positive attitude
Benefits
- For the successful applicant, there is a highly attractive package available which will include an attractive basic salary (depending on experience) as well as company bonus scheme, and annual profit-sharing scheme.
- Being part of a friendly & passionate team
- Company pension scheme.
- Free on-site parking.
- Paycare health benefits scheme
Essentials
Only candidates who have two years experience in the travel industry will be considered for the role.
In-person office-based role.
Job Types: Full-time, Part-time, Permanent
Expected hours: 24 – 40 per week
Benefits:
- Additional leave
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & well-being programme
- On-site parking
- Profit sharing
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Work Location: In person