A well established and fast growing, market leading Engineering/ Manufacturing organisation who partner with large multinationals globally are seeking a talented Technical Sales/Support Manager as they continue to grow!
As the Technical Sales/Support Manager you will be responsible for driving sales growth, building and maintaining customer relationships, and providing expert technical support. You will act as a key interface between our company and clients, delivering solutions that meet their specific needs while ensuring a high level of customer satisfaction.
Sales Development and Management:
- Develop and execute a sales plan to achieve revenue targets and expand our customer base in the UK.
- Identify and pursue new sales opportunities through research, networking, and lead generation.
- Prepare and deliver compelling presentations, proposals, and product demonstrations to potential clients, highlighting the benefits and value of our equipment and solutions.
- Utilise newly fitted technical centre for customer engagement and demonstrations.
Customer Engagement and Support:
- Build and nurture strong, long-term relationships with key stakeholders, including engineers, technical managers, and decision-makers.
- Provide exceptional customer service by responding promptly to inquiries, resolving technical issues, and ensuring clients receive the highest level of support.
- Work closely with customers to understand and offer advice on all aspects of the customers application/process and be able to convert this information into solvable solutions and/or equipment sales.
Technical Expertise:
- Maintain in-depth knowledge of our product range and industry standards related to the equipment and solutions we offer.
- Collaborate with the technical team to offer pre-sales and post-sales support, including product demonstrations, installations, training, and ongoing troubleshooting.
- Collect and communicate customer feedback to our product development team to influence future product enhancements.
Market Insight and Analysis:
- Monitor market trends, competitor activities, and customer needs to identify opportunities and challenges in the marketplace.
- Provide regular reports on sales activities, performance metrics, and market developments to senior management.
Key Requirements/Skills:
- The successful Technical Sales Manager will ideally have a recognised engineering qualification and experience in electronics/instrumentation or mechanical engineering.
- Knowledge of SMT, PTH (and micro-electronics) assembly processes would be an advantage.
- A full clean driving licence and ability to travel across the Southern England territory.
- Experience working in electronics/instrumentation or mechanical engineering.
- Proven track record in achieving sales targets and growing market share.
- Exceptional communication skills are essential.
Benefits
- Competitive salary with performance-based incentives.
- Opportunities for professional development within a forward-thinking company.
- A collaborative and innovative work environment focused on growth and excellence.
- 25 days annual leave (plus 8 bank holidays).
- Optical contribution.
- *Dental Scheme.
- *Pension.
- **Private Medical.
- Optional to join the schemes.
- *Optional to join after one year of service.