We have a great opportunity for a Customer Service Associate to join our team and help to shape 'Enclave: KX'; our market leading development in Kings Cross.
We're looking for someone with positivity and commitment, ideally with some experience in a leasing or front of house role.
This is a premium asset, so the role isn't for the faint-hearted, but it isauniqueopportunity to be part of something record-breaking, and help forge the Enclave brand.
Working a 40-hour week across 5 of 7 days, including weekend shifts. Shift patterns are 8 hours between 08:00 and 20:00, as set by the Residence Manager (may be subject to change).
Basic Salary of £27,000 plus discretionary annual bonus and access to Private Health care available.
Key responsibilities:
Customer service and team;
- Contribute to a happy, motivated and ambitious teamthat's task-driven and results-orientated
- Prioritise customer service, ensuring residents have the best possible experience, and become our ambassadors
- Be part of a comprehensive front of house service, anticipating and exceeding customer expectations
- Deal with complaints with empathy, and praise with modesty (We've got procedures to support both!)
Operational/Compliance:
- Take the lead in touring and leasing to maximise occupancy and revenue, including following up on leads and leasing conversions.
- Complete administrative tasks such as maintenance requests, filing, tenancy management and monitoring the email inbox
- Support events and activities
- Support the Residence Manager in the management of the entire estate, including residential and commercial elements
- Shape and deliver resident experience objectives and targets, utilizing the Outpost Standard Operating Procedures
- Be part of the on-call rota as and when required
- Be flexible, and hands on. Get stuck in
- Maintain all health and safety policies and risk assessments in line with Outpost policies
- Chase outstanding rent arrears in line with Outpost policies and procedures
- Assist in the management of resident tenancies, including ASTs, move-in and move-out processes, and anything in between.
- Build relationships with senior team members, stakeholders, and clients across the business
- Work alongside external leasing agents, building positive relationships and increasing sales
- Keep up to date with changes in technology, processes and standards within the industry, including local knowledge of recreation and retail
- Offer suggestions to improve operational performance
Commercial:
- Establish positive working relationships with the wider estate
We'd also expect the Customer Service Associate to extend their duties to other taskscommensurate with the role.
Who we're looking for
We're looking for a talented,committedand flexible person to join our team.
The person we'reseekingwill ideally bewell educated, although this is not a requirement, and will use their experience to contribute to the team, drive revenue, and provide an unforgettable living experience for our residents
Ideally with some experience in a leasing, lettings or a front of house role.
We're results-driven, and we're looking for dependable and dedicated people who see the bigger picture, while loving the detail.
Why Outpost
We're new, and we'redetermined to do things right.
You'll love us because of our culture, creativity, and communication. We're innovative, and we're learning as we grow.
We're looking for people who thrive off of the rewards that hard work brings, to grow with us, and help shape us.
With a significant pipeline we can offer ambitious, talented people opportunity for growth.