Facilities Coordinator
- Location: Felixstowe
- Job Type: Full-time, Permanent (37.5 hours per week)
- Hours of Work: 09:00 - 17:30, Monday to Friday
The UK's largest logistics operator are inviting you to join one of their dynamic teams as a Property Support Coordinator, to provide essential support across their property department, to ensure efficient operations and excellent service delivery.
Day-to-day of the role:
- Serve as the first point of contact for internal queries related to the work environment, triaging and logging work orders for all sites nationally.
- Liaise with contractors and internal maintenance teams for reactive callouts, ensuring effective communication with end-users about issues and updates.
- Support the National Facilities Manager and other team members in arranging and scheduling Planned Preventative Maintenance (PPMs), Statutory Inspections (SIs), and managing compliance.
- Assist in administrative duties across the Property department, including Projects, Risk & Compliance, and support for General Managers and the Property Director.
- Handle reception duties as needed, including answering calls, arranging couriers, sorting post, and booking hotels for employees.
- Utilise the Computer-Aided Facility Management (CAFM) system to log, triage, and monitor work orders, ensuring compliance with service level agreements.
- Develop and issue reports on work orders, compliance, and audit actions using Excel or the CAFM system.
- Support new vendor setup procedures, maintaining legal documents and the approved contractor tracker.
Required Skills & Qualifications:
- Proven experience in an administrative or customer service role; Facilities Management (FM) experience is preferred but not essential.
- Experience with CAFM systems is advantageous; training will be provided.
- Knowledge of statutory compliance related to the built environment is ideal, with a willingness to learn.
- Strong problem-solving skills, ability to work under pressure, and manage multiple tasks in a fast-paced environment.
- Excellent communication skills, both verbal and written, with the ability to interact effectively at all levels.
- Good numerical aptitude and experience in processing and raising purchase orders (POs) are advantageous.
- Proficient in IT with strong administrative skills and a willingness to learn new systems.
To apply for the Property Support Assistant position, please submit your CV detailing your relevant experience and why you are interested in this role.