Join Rape Crisis England & Wales in making a difference. We are recruiting for a rare and exciting opportunity to join Rape Crisis England and Wales as their Support Line Operations Manager.
Position: Support Line Operations Manager
Location: Remote with some travel expected
Salary: £43,000 p.a. (Full time 37 hours/week) 6% pension and benefits
Contract: Fixed term until 31st March 2026 (with potential for extension)
Closing Date: Monday 7th July 2025
Interviews: Wednesday 16th July 2025
Help shape a world free from sexual violence.
At Rape Crisis England & Wales (RCEW), we believe in a future where all people can live safely, freely, and with dignity — without the fear or reality of sexual violence. Through our national 24/7 Support Line, we offer specialist, trauma-informed support to survivors when they need it most.
RCEW, in partnership with Defour Partnership are recruiting a skilled and passionate Support Line Operations Manager — a key leadership role supporting the day-to-day delivery and continuous improvement of our life-changing national service.
About the Role
- You will lead operational delivery of the 24/7 Support Line, ensuring the highest standards of survivor-centred, trauma-informed care.
- Overseeing the operational performance of the Support Line including safeguarding, complaints, quality assurance, and IT systems.
- Leading a skilled remote team including line management of four staff.
- Acting as the Designated Safeguarding Officer.
- Driving service development based on survivor feedback, lived experience insights, and emerging needs.
- Ensuring partnership collaboration and alignment with national standards and policy.
- You'll report to the Head of Service Delivery and work closely with internal teams and partner organisations.
About You
We're looking for someone with:
- Experience managing support or helpline services — ideally within the VAWG or mental health sectors.
- A strong understanding of safeguarding, trauma-informed practices, and user-centred service design.
- Proven ability to lead teams, manage quality assurance processes, and deliver service improvements.
- Excellent communication and relationship-building skills.
- A deep commitment to feminist values, inclusivity, and anti-oppressive working.
We require the post holder to be female – Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies. RCEW and local Rape Crisis Centres provide space where women and children who have experienced sexual violence and abuse are supported and can access services.
Why Join RCEW?
Play a leading role in a nationally significant, specialist support service.
Join a resilient and values-driven feminist organisation, now in its 51st year.
Be part of an agile and evolving team committed to systemic change and survivor-centred practice.
How to Apply
- All applications are being coordinated by Defour Partnership.
- Submit your CV via the link by Monday 7th July 2025. An information pack and Job description is available on request.
- Interviews will take place on Wednesday 16th July 2025.
Not sure if you meet every requirement? We encourage applications from all backgrounds and experiences. If you're passionate about our mission and feel aligned with the role, we want to hear from you.
Apply today and be part of something transformative.