The helpdesk team of this renowned not-for-profit is growing and has an opening for a resolutions-focused Customer Service Advisor who has a proven track record of delivering excellent customer service.
Based near Birmingham City Centre and close to public transport links, the successful candidate will join a company that looks after its people as much as its customers. On the scene for several years, they have cultivated a culture that means their people stay with them and enjoy rewarding careers where they are well looked after. Added to this, the company is renowned for putting its customers first, and is hyper-focused on making the customer experience the best it can possibly be and is why it's looking for someone who has the same passion and ethos for delivering excellence.
What's in it for you?
- Work hours: Monday to Friday, 9am to 5pm - 35 hours per week
- Salary: £21,667
- Hybrid working
- Casual dress
- Company pension
- Employee discount
- On-site parking
- Sick pay
- Wellness programme
Customer Service Advisor Responsibilities:
- Use your strong communication skills to deliver a first-class customer experience
- Answer high-volume inbound calls from existing customers and corporate clients
- Resolve incoming queries to provide a one-call resolution
- Provide information regarding the company's services
- Effectively handle complaints, using your exceptional listening and problem-solving skills to resolve complaints
- Maintain the CRM system by accurately recording calls
Customer Service Advisor Skills and Experience:
- Possesses previous customer service experience which has ideally been gained in a call centre environment
- Proven track record of delivering excellent customer service and is confident in dealing with complaints
- Demonstrates good administration skills coupled with good IT skills, capable of using all Microsoft Office package
- Exceptional communication skills, able to articulate clearly, liaise at all levels, and maintain a high level of professionalism
- Solutions-focused with strong problem-solving skills with the ability to resolve issues quickly
- Resourceful and motivated, with a can-do attitude
If this sounds like a position for you, please send your CV for consideration. But, if it's not quite right, please head to the Midas Recruitment website to see our other vacancies.