Role
My Client has an opportunity for a Sales Controller to join their new Car Supermarket based in Watford (stocking 450+ pre owned vehicles). We are looking for a highly organised, collaborative and flexible person to be part of our team.
Responsibilities
- Managing the Sales Executives and Transaction Manager.
- Motivating the team to deliver good outcomes for customers as well as achieving weekly sales targets on vehicles, finance and insurance products.
- Financial, manufacturer and regulatory standards, audits and compliance.
- Staff development, training and accreditation.
- Delivering a professional, personal and enjoyable customer service.
- Developing and managing sales processes.
- Ensuring optimum stock management and profile.
- Developing marketing ideas to maximize sales with assistance from the Marketing Department.
- Liaising with customers, both face-to-face and by phone/email, Dealing with customer complaints in an efficient and effective manner.
- Working to promote vehicles and services on offer in the dealership and online.
- Ensuring excellent customer service that results in good customer outcomes is consistently recognised in high customer satisfaction index scores.
- Collating finance proposals for customers which are in the best interests of the customers.
Key Skills/Experience Required
- To be successful in this role, you will have previous experience as a Sales Leader within the Automotive Industry.
- Knowledge of automotive industry and vehicle features is advantageous.
- Excellent relationship building skills with internal and external stakeholders.
- Ability to lead and motivate a team to achieve both quality & quantity goals.
- A calm and professional manner.
- Proficient in using sales software and CRM systems.
- Strong organizational skills with attention to detail.