IT Support Coordinator required in Runcorn - From £25,000 per annum.
Our client has a fantastic opportunity to develop your skills and experience by working as IT Support Coordinator at their hub in Astmoor Industrial Estate, Runcorn.
Responsibilities:
- Allocation of Fault Calls to Field Engineers
- Effective allocation and utilisation of Field Engineer workloads to meet Service Levels and Customer Satisfaction
- Utilising Accounting package to raise purchase orders
- Provide ongoing feedback to the customer both internally and externally via voice and system updates to manage customer expectations on fault resolution
- Report Writing within the timescales to meet contract objectives.
Person Specification:
- Previous technical support experience would be an advantage
- Excellent communication skills
- Ability to explain technical issues to non-technical customers.
- Ability to work under pressure in a fast paced environment.
- Experience of in-house Call management systems and tools.
- Proficient in Microsoft Office.
The salary is From £25,000 per annum.
The job operates Monday to Friday working 8am until 5pm (1 Hour unpaid lunch)
This is a permanent position directly with our client
Exchange People are a family-run Employment Business, proudly providing people in North-West England and Central Scotland with careers since 1997.
Not for you? Check exchangepeople.co.uk to view the many other warehouse, production or manufacturing jobs we have available now.
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