Client Account Manager
- Salary Range: £30,000
- Location: Peterborough
- Job Type: Full-time
We are on the lookout for an experienced B2B Account Manager to join our Client Services Department. This role is ideal for someone with a knack for assessing financial and operational data and a passion for delivering exceptional service standards. If you're a self-starter with the drive to challenge the status quo and enhance business processes, we invite you to become part of our dedicated team.
Day to Day of the role:
- Act as the primary contact for a portfolio of client accounts, addressing all enquiries.
- Prepare and present regular business updates, including technical health, financial performance, risks, and opportunities.
- Ensure detailed minutes and actions from reviews are recorded, circulated, and tracked.
- Collaborate with internal departments and third-party providers to resolve issues promptly.
- Recommend process changes to senior leadership to drive continuous improvement.
- Oversee projects aimed at enhancing Client Services.
- Promote our range of services and work with the new business team to cross-sell products and propositions.
- Perform additional duties as required by your manager.
Required Skills & Qualifications:
- Proven experience as a B2B account manager, preferably within the energy sector.
- Solid understanding of financial reporting.
- Excellent written and verbal communication skills.
- Strong planning and time management skills, with the ability to meet deadlines.
- Intermediate to advanced skills in Microsoft Excel, PowerPoint, and Word.
- Creative and engaging presentation skills.
- Confident and professional in public forums.
- Self-motivated with a proactive attitude.
- A desire for self-development.
Benefits:
- Competitive salary based on knowledge and experience.
- 25 days holiday per year plus English bank/public holidays.
- Pension matched at 4%.
- Employee Assistance Programme.
- Employee discounts & deals scheme.
- Up to 2 days paid time off per year for volunteering initiatives.
- Vibrant company culture and relaxed office dress code.
To apply for the Client Account Manager position, please submit your CV.